FAQs

We will accept the return ( quality problem) of unworn, unwashed items made within 30 days of the purchase date.
Conditions apply:
1. Original shipping costs (and duties, if applicable) are non-refundable.
2. Exchanges for a different size in the same style are free (as long as the product is in stock).
3. Refunds can be issued for store credit or to the original form of payment. Refunds will be issued 3 days after your return has been delivered.
4. Orders placed with store credit can only be refunded in-store credit.
5. If your item is damaged, please email ooobag@outlook.com
6. Any items purchased on sale are final sale with no returns or exchanges accepted.

If you select standard shipping, your order is estimated to arrive within 10 -12 days.

Our products are made by artisans in China in factories we've spent a lot of time getting to know and love. Quality is of paramount importance to us, so we only work with factories and suppliers that produce the highest quality products.

Yes! Our bags are vegan!

We will! You can recommend OOOBAG to your friends, family and coworkers here!

1. Referral Bonus: For every new customer who makes a qualifying purchase using your referral link, you will receive a $10 discount code via email.
2. Referral Bonus: $7 off your first order.

We will! You can sign up here with your email address and OOOBAG will send you a welcome email with a discount code. With this code, you will receive 10% off your first purchase.

Write content to help your customers to better understand your products or policies.

Of course, we’re able to make adjustments to the products, sizes, colours, or quantities if the order hasn't shipped yet. 
If you want to change, please contact us at within 24 hours.

Only one discount code can be used per order.

We're sorry to hear you didn't receive a confirmation email for your order!
Sometimes these emails can end up in your spam folder or junk inbox, so it's possible that's what occurred with your confirmation.
Please check in those locations and if you're still not able to find your email, please contact ooobag@outlook.com and we'll be happy to assist you further!

If your discount code isn't working, please double check that it hasn't expired and meets all of the conditions of the code! If you have any questions, please email ooobag@outlook.com and we'd be happy to look into it for you!
Please note - our discount codes are valid during site-wide sales.

Unfortunately, we can only process one payment method per order (except for OOOBAG Gift Cards).

Credit card payments can be declined for a number of reasons, including incorrect billing information. Try contacting your bank or credit card service as they can usually provide more information.

When you place your order, you will receive a shipping confirmation email. You can find your tracking number in that email. You can also track it on https://ooobag.com/pages/order-tracker-ooobag with your tracking number.

Write content to help your customers to better understand your products or policies.

If your package wasn’t able to be delivered, it will automatically be returned to us. Email us at ooobag@outlook.com to figure out your options for re-delivery!

First method, Please reach out to us at ooobag@outlook.com if your order has been marked as delivered but you have not received it. 
Second method, you can immediately contact the post office in the location.
Please note that in some cases, parcels can get marked as delivered on the tracking but still take a couple of days to physically arrive!

You can contact us for an exchange before the package is shipped. However, due to the time it takes to process exchanges and the limited nature of most of our inventory, we do not usually offer exchanges.

We recommend that you reorder your favorite bag and return your current order for a refund by following the steps above.

1. Please note that the items must be returned in perfect condition in their original packaging, along with any accompanying accessories, documents, and hangtags provided when sending your order.
2. Please provide us with the name of the Express and the return tracking number once available. You may send them to ooobag@outlook.com.
3. The return delivery fee will need to be paid by the customer if not the product quality problem.

Different forms of payments have different proceding times!
Most refunds should be received within 1-3 business days.
If you haven't received a refund within 5 business days, please email ooobag@outlook.com and we'd be happy to look into this for you.

Of course, we are able to offer exchanges for a size that is sold out. But we do not guarantee that every product will be restocked.